1-year warranty against defects

This warranty against defects is given by Pinbuds Pty Ltd (ABN 35 670 797 038).

What this warranty covers

Every new Pinbuds ITA bag, including B-grade bags, is covered for 12 months from the date it's delivered to you. The warranty covers manufacturing defects: faults in the materials or in how the bag was made that show up under normal everyday use. For example, a seam that splits, a zip, buckle or clasp that fails, or a strap or D-ring that comes loose when the bag is used as intended.

B-grade bags are covered for defects in the same way. The cosmetic marks described in a B-grade listing aren't defects under this warranty.

What this warranty doesn't cover

  • Normal wear and tear, such as scuffs, fading, softening of fabric or wear on the window over time
  • Accidents, such as drops, spills or tears from snagging
  • Misuse or neglect, including overloading the bag beyond reasonable everyday use
  • Scratches, marks or punctures from deliberate scraping, rough surfaces, sharp objects or pin posts pushed through the wrong part of the bag
  • Deliberate damage
  • Damage from repairs or changes made to the bag by anyone other than us or someone we've approved
  • Pins, charms, badges and other items you add to the bag, including third-party products and accessories
  • Loss or theft of the bag or anything carried in it

How to make a claim

  1. Email hello@pinbuds.com within the 12-month warranty period.
  2. Include your order number (or the email address your receipt went to), which bag it is, and a short description of the problem.
  3. Attach clear photos of the fault and the whole bag.

We'll reply within 1 to 2 business days. We may ask for more photos, or for the bag to be sent back so we can inspect it.

If the warranty applies, we'll send you a replacement free of charge, the same bag or a comparable one if it's no longer made. If you'd rather have a refund for a major failure, or a replacement isn't available, we'll refund the price you paid.

In most cases you won't need to send the bag back: we'll usually ask you to keep it or dispose of it. If we do need it back, we pay the return postage with a prepaid label or by reimbursing you.

We cover the costs of making a claim under this warranty, including any shipping.

Your rights under the Australian Consumer Law

The benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the goods to which the warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights don't end when the 12-month warranty ends. If you're not sure whether a problem is covered, email us and we'll work through it with you.

Pinbuds Pty Ltd, ABN 35 670 797 038. hello@pinbuds.com