An ITA bag has a clear window on the front, so you can show off your enamel pins, badges, and charms while you carry them. Your collection travels with you instead of sitting in a drawer.

Ours are designed in Sydney and built to actually get used. Sturdy hardware, a protective window, and a padded insert you arrange however you like.

Our range runs from a 7" phone wallet up to an 18" 4-in-1 backpack, with totes, crossbody bags, and backpacks in between. The number is the display window size, not the whole bag.

Not sure which fits you? The Find Your Fit comparison on our ITA Bags page lines them up by size, carry style, and what fits inside.

It depends on the design. Each product page lists the enamel type, size, and finish. Most of our pins are hard enamel with crisp metal lines and a smooth fill, and some use soft enamel, glitter, or a printed layer for the effect.

B-grade pieces are minor seconds. A small scuff, or a fill that isn't quite perfect, nothing that stops the piece doing its job. They're fully functional, still covered by our warranty, and sold cheaper so nothing goes to waste.

Pin them straight onto the padded insert behind the clear window, then slot the insert back in. Arrange and rearrange however you like. The window keeps everything protected while it's on show.

For heavier pieces, locking backs (rubber or metal) stop things shifting while you move.

Yes, on our Shapeshift and multi-way bags. They convert between carry styles with removable straps. Each convertible bag's product page spells out exactly which modes it does.

Spot-clean the fabric with a damp cloth and a little mild soap, and wipe the window gently so it doesn't scratch. Skip the machine wash and the soak. Let it air dry fully before you pack it away.

We ship from Sydney to most of the world. Express shipping is free over a set amount in each country; your cart shows yours. Under that, you'll see a flat rate at checkout before you pay.

Your exact rate and delivery estimate show up at checkout once we know where it's headed.

In-stock orders within Australia arrive in 2–4 business days. Orders to the rest of the world arrive in 2–7 business days. Checkout shows the exact dates for your address.

Pre-order items ship on the timeline shown on the product page. More on that below.

We're sorry. Head to our contact page and pick “Problem with my order”. We'll ask for your order number and a couple of photos so we can sort a fix or replacement fast.

Getting the photos in your first message means we can usually help in one reply, not a long back-and-forth.

If something isn't right, get in touch and we'll make it good. The full details, including timeframes and how refunds get issued, live on our Refund Policy page.

All the major credit and debit cards, plus Afterpay if you'd rather split it into interest-free instalments. Express wallets like Shop Pay, Apple Pay, and Google Pay show up at checkout when your device supports them.

We pack fast, so message us as soon as you can with your order number and we'll try to catch it before it ships. Once it's on the way we can't change it, but we'll always help you sort the next best option.

Often, yeah. A lot of our new bags launch first as Kickstarter and BackerKit campaigns, then open as pre-orders here once they're locked in. Pre-order product pages show the expected ship-out window, so you know when to expect your haul.