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Order Reassurance
Our 1-year bag warranty
Every Pinbuds ITA bag comes with a 1-year warranty against manufacturing defects, from the date it’s delivered to you. If your bag has a defect, we'll repair or replace it.
What's covered
- Defects in the materials or in how the bag was made, such as a seam, zip, buckle or strap that fails with normal use.
What's not covered
- Normal wear and tear from everyday use, such as scuffs, fading or fabric softening over time.
B-grade bags
B-grade bags have the same 1-year warranty for defects. They're final sale, so we can't offer refunds or change of mind returns on them, including for the cosmetic marks described in the listing.
How to make a claim
Use the warranty claim option on our contact page. Tell us where and when you bought the bag, how much you paid, your order number or receipt email, which bag it is and what's wrong. We'll reply by email and ask for a few photos. If the bag needs to come back to us, we'll cover the cost of sending it.
Your rights under Australian Consumer Law
This warranty is in addition to your rights under the Australian Consumer Law, and the consumer guarantees still apply to every product we sell, including B-grade items.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Pinbuds Pty Ltd, ABN 35 670 797 038. Email hello@pinbuds.com.
Lost or Broken Items
If an item has not arrived 4 weeks after it's estimated arrival date we will mark it as lost and offer a full replacement of the order for free. If an item is out of stock we will refund or offer a item replacement of equal value.
If an item arrives broken we can offer a replacement or refund. Just send us a message or email and we can work out a solution.
Delays
With busy shopping periods like Black Friday or Christmas estimated shipping times can get pushed out. Australia is also impacted by the travel restrictions due to the pandemic we have a lot less delivery routes out of the country. Please allow some extra time for deliveries to arrive as the pandemic is creating varied shipping times around the world which we cant control. If your order is untracked we will use the information from other non tracked orders to gauge the latest approximate shipping times. If your order is tracked we can let you know its whereabouts from sendle's information.